Cancel & Change Order Policy

I. Order Modification and Cancellation Window
British Transit understands that customers may occasionally need to alter or cancel an order shortly after it has been placed. To support these situations while still maintaining the efficiency of our automated fulfillment process, we provide a strict but reasonable grace period for changes.

A. The 4-Hour Adjustment Period
Customers are granted a 4-hour window immediately following the successful placement of an order to request either a full cancellation or a modification to order details. This short timeframe is necessary to align with the rapid initiation of our production and fulfillment operations.

Process Initiation: If you wish to cancel or modify an order within this 4-hour window, you must promptly submit your request using one of the following approved methods:
– Sending a detailed email to support@britishtransit.com
– Submitting a support request through the “Contact Us” section on the British Transit website

Time Stamp: The official time of the request will be determined by the timestamp on the email or support ticket. All requests must be initiated before the 4-hour deadline. If the request is received even one minute beyond this timeframe, it will fall outside the eligible modification period.

B. Policy on Lapse of Timeframe
It is essential for customers to understand the strict nature of this cutoff. Once the 4-hour adjustment window has passed, the order will have entered production, processing, or packaging. At this stage, interruption is no longer possible.

Finality: British Transit cannot guarantee or authorize cancellations, changes to size or color, quantity modifications, or shipping adjustments after the 4-hour period has expired. This limitation ensures consistent processing speeds and supports the reliability of our supply chain.

Financial Consequence: If an order proceeds to shipment because a modification request was submitted after the allowed timeframe, the customer will be responsible for the full purchase amount. If the customer still wishes to alter the purchase, standard return policies and return shipping costs will apply. Ensuring timely requests is therefore extremely important.

II. Address Accuracy and Liability Protocol
Accurate delivery information is critical to successful shipping outcomes. The customer holds full responsibility for ensuring all address information provided at checkout is correct.

A. Customer Responsibility for Address Verification
Before finalizing your order, you must verify that your delivery address is complete and accurate. This includes reviewing the street number, apartment or suite number (if applicable), city, state, and ZIP code. Even small errors may result in delivery issues.

B. Address-Related Failure of Delivery
British Transit is not liable for delays, losses, or failures of delivery caused by incorrect, incomplete, or improperly entered addresses submitted by the customer.

No Redelivery at Company Expense: If a package is returned to our facility due to an address error, the customer is responsible for all reshipment costs.
Loss of Goods: If the carrier cannot return the package and it becomes lost due to the incorrect address, British Transit is not obligated to issue a refund or send a replacement.

Post-Shipping Changes: Once a package has been assigned tracking information and is in transit, British Transit cannot change the delivery address. Any adjustments must be coordinated directly with the carrier (UPS, USPS, FedEx, etc.) and are subject to their policies and additional fees.

III. Professional Support & Inquiry Resolution
If you have questions about this policy or wish to submit a cancellation or modification request within the valid 4-hour window, our Customer Support team is available to assist. Please direct all inquiries to: support@britishtransit.com

Your adherence to these guidelines helps ensure that British Transit can maintain fast order processing and smooth fulfillment operations. Thank you for your understanding and cooperation.