Return & Refund Policy

By placing an order through Britishtransit, you agree to the terms outlined below. These policies are designed to protect both you and our business by ensuring a clear, fair, and transparent process for returns, exchanges, cancellations, and refunds. We want every customer to feel confident shopping with us, and that begins with understanding exactly how our policies work. All guidelines listed here apply to customers within the United States.

A. 30-Day Return Policy
We offer a 30-day return window to provide you with flexibility and peace of mind. If, for any reason, you decide that a product isn’t quite right for you, you may request a return within 30 days of receiving your order. To qualify, the item must be in the same condition in which it arrived—unused, unworn, unwashed, and free of any damage not caused during shipment. All items must include their original tags and packaging. We also require a receipt or proof of purchase to verify your order. This policy helps ensure that returned items remain in resellable condition and that our team can continue offering high-quality products to all customers.

B. No Return Label Included
If you opened your package and noticed that no return label is included, don’t worry—this is normal. To reduce waste and avoid unnecessary paper usage, we do not include physical return labels in our shipments. Instead, simply email us at support@britishtransit.com and our support team will guide you through the steps for creating a return or exchange request. We are always happy to assist and will make sure you receive the correct instructions promptly.

C. Return Process
Starting a return is quick and straightforward. Please contact us at support@britishtransit.com and include the following details so we can process your request efficiently:

– Your order number and full name
– Proof of purchase (such as a screenshot of your order confirmation)
– A short explanation of why you would like to return the product

If you are requesting a refund or replacement due to a defect, damage, or other quality-related issue, please attach clear photos or a short video that shows the issue. This visual proof allows us to speed up the review process and provide a resolution faster. Once we receive and confirm your return shipment—typically within 24 hours of delivery—we will send you an email notification confirming whether your return has been approved. Refunds are usually issued within 14 days. However, please be aware that your bank or credit card provider may require an additional 3–5 business days to post the refund to your account.

D. Damaged And Wrong Products Or Issues
Your satisfaction is our priority. If you receive an item that is damaged, defective, or different from what you ordered, we will gladly assist with an exchange. Simply contact us at support@britishtransit.com and provide photos or a video of the issue so we can verify it. Once confirmed, we will arrange for a replacement without additional costs to you.

E. Exchanges
We currently support exchanges only for defective items, items shipped in error, incorrect sizes, or products that arrive damaged. If your situation meets these criteria, contact us at support@britishtransit.com and we will provide instructions. Customers do not need to pay return shipping fees for defective or incorrect items. Our team will ensure that you receive the correct product as quickly as possible.

F. Refunds
When we receive your returned item, our team will inspect it carefully. We will notify you via email whether your refund request has been approved or denied. If approved, we will issue the refund within 14 days using your original payment method. Please allow additional time for your bank or credit card company to finalize the posting, as processing speeds vary across financial institutions.

G. Cancellations
If you change your mind, you may cancel your order within 4 hours of placing it and receive a full refund. After this 4-hour period, your order may already be in processing and may no longer be eligible for cancellation. Because our fulfillment team begins preparing orders quickly, we strongly encourage reviewing your address and personal details carefully before placing your order. If an incorrect address results in delivery failure, the customer will be responsible for any associated losses.

H. Contact Us
📍 Address: 1524 W Byron St Apt 1, Chicago, IL 60613, United States
🏢 LLC: SAMUEL GOODMAN BENDER FUNY LLC
✉️ Email: support@britishtransit.com
🌐 Domain: britishtransit.com
🕗 Working Hours: 8:00 AM – 7:00 PM (EST) (Mon – Sat)